Can You Wait Just a Minute?

Why why why do people expect me to hold on the line while they set up a user ID, decide where they want to go, debate what day is the best to travel, how many people they should invite to go with them, call everyone they have ever known since first grade and then have me wait while they hunt down the credit card????

Is this a Joke?

I had a guy the other night that wanted me to GUARANTEE him that the rental car he picks up in Glasgow will get 60 miles to the gallon. I honestly had to try not to laugh! Then he got mad at me because I could not promise him that!
I wanted SO badly to tell him I did not personally engineer the car, but instead I just read him what the site says, xxx brand car OR SIMILAR, and read him the disclaimer.


He insists that our site has the avg mpg on the cars we rent, although I couldn't find that anywhere, for that airport nor for the car rental company. In my mind I'm thinking "Well Sir. I'd like to help you but my crystal ball is broken"



I honestly thought it was a joke!

OMG!!!

We set up the whole flight to book and the caller says "Oh, wait! Let me call my daughter and be sure the dates are OK. Then he and his wife proceed to argue for the next 5 minutes. Finally he gets back on the line and says, "OK, that's good. Let's go ahead and book it."

Just about the time I start back on the reservation he says. "Wait a minute! I need to call my sister to be sure she's OK with those dates."

Couldn't we have called all these people beforehand?

Then he asked me to call the hotel to answer a question he had. When I get back on the line with him he remembers something else he needed to ask the hotel, so I call again. By the third time I said, "OK sir. Let's get all the questions together so I can ask them all at once." I'll be darned if he couldn't think of anything else he needed to ask!

After all of that he says to the agent. "Can you send me to the special perks department? I want to book with them so I get special treatment."

SCREAM!!!

You're Fired!

A business traveler has missed his flight from Chicago to Frankfurt. It's the middle of the afternoon yet he can't find any flight numbers, airline info or departure times.  How on earth do you show up for an international flight, so late in the afternoon, with no information? On company business no less! Hopefully he has his passport.

I'm sure there is heavy drinking involved somehow from the previous night.

Someone is Responsible for This

A gentleman books a reservation on the website, flying out of Houston. He is at Bush Intercontinental Airport when he discovers he booked the reservation for Hobby airport, an hour away. He calls up and chews us out because we should have explained things better to him. Now he might miss his flight!

If you're spending that kind of money for a flight, shouldn't you pay more attention to what you're doing?

I Want to go.... SOMEWHERE

A guy calls in and wants to book a flight out of Houston and wants to go on the same flight as his friends..........has no idea which airport, no idea what flight or airline and a general idea of when it departs.........10:00 some thing . Ugh! another one of those days

Say Lovey, Would you Mind Getting That for Me??

No matter how inconvenient it is to get up out of your chair to fetch your credit card, we will not spend an hour calling different departments to see if we can get it for you. We can't. You must have the security code on the card or we cannot use the card. It's called a security code for that very reason. We can't get it for you. How secure would that be??