Airbus?

A little old lady missed her flight. The agent who took the call was having a hard time understanding what it was she was asking about. She wanted to know why she never got picked up. It seems when she booked the flight the agent had told her the plane was an Airbus, which is a type of aircraft. She thought it was a bus. A bus that would pick her up at her home and take her to the airport. Of course, she missed her flight.

That's Just Rude

Agent 1: I just hate people that have to stop us every 5 minutes to fix dinner or help their child do their homework or something else. Don't they know how rude that is?

Agent 2: it's one of my pet peeves. No one is that busy.

Agent 3: I agree or the one holding two conversations at once and you can't tell if they are talking to you or their friend.

Agent 4: I had a man earlier who had a baby screaming in my ear, talking to it and me.

Just One More Question

No matter how may ways you ask the same question the answer will be the same. You can rephrase it any number of times and the answer is the same. Just because you are not getting the answer you want doesn't mean I don't know what I'm talking about or that I have some agenda. I don't have it out for you and I'm not just not understanding what you are saying. You can't have it how you want it. That's the answer.

Website Error??

A woman calls up and immediately wants to know if I will waive the booking fee since she says there is something wrong with the website. So, I go through the process of asking what kind of problems she is having with the site. She tells me the website keeps asking her for the security code. I tell her how to locate it and ask her to try again.

Then she tells me she can't see the code. Well now I'm stumped. We have to have the code to book as well, we can't book anything without it. Then I ask her if there is someone around who can get that information for her because we have to have it in order to book the reservation.

She tells me she can't do that. She put her card away for safe keeping and now she can't remember where she put it.

Crunch, Crunch, Crunch

It is NOT OK to eat while booking reservations. It is gross and it is rude. No one wants to hear you talk with your mouth full. Finish eating, carefully wipe your mouth with a napkin, push away from the table, then give us a call. Didn't your mother teach you any manners or were you raised by wolves?

Angryman

A man calls up and speaks to multiple agents over several days trying to book a trip. Some how he keeps getting disconnected. He finally finds an agent he likes but hangs up on her. He calls back demanding to speak to that agent and only that agent.

We have back to back calls and the agent he wants also happens to be a resource leader which requires added duties while working. She is putting together a complicated itinerary for someone else, answering other agent questions plus monitoring agent statuses. She is busy!

The agent who took the call offers to book the reservation for him so he won't have to wait for the agent. No Way! Only THAT agent will do. She tried to transfer the call to THAT agent. Well, she is on the phone and she is busy. He insists on waiting, and he does.... for 45 minutes!!! She offers to take his number so THAT agent can call him back. Not unless she will tell him exactly when THAT agent will call him. Finally after berating the agent who just happened to answer the phone she offers to send him to a top level travel agent. No way! He wants THAT agent. He hangs up again, calls right back, only to start the process again. Including the obscene wait time and angry outbursts.

By the time all is said and done by the time he gets that travel booked, if it's still even available, he will have wasted many days. It could have been done in less than an hour, probably within several minutes.

Too Stupid to Travel

A woman calls up and says she is trying to rent a car but the website says there are no cars available for the dates she requested. So she says " I need a car. I don't understand what the problem is."
The problem is there are no cars available for the dates you selected!