Payment Plans

A customer calls us wanting to know if we have payment plans. Yes we do... it's called a credit card.  You charge the card the amount of the reservation and you can make minimal payments to the credit card company for the rest of your life!

We Can Only Do So Much

We are an online travel service. We can do flights, hotels and cars. We are not a full service travel agency. No matter how many times you ask me I still can only book flights, hotels and cars.

Customer: "But what if..."

Again.... Flights, hotels and cars. Keep it in mind.

Then there is the customer who complained about being on hold for a long time waiting for customer service. He hangs up and calls us back wanting to know if we can put him at the head of the line. Sure, we'll give you cuts.

This one is my topper for the day...
I need to stay near zip code 77072 in Houston...no other details available, no street address, no suburb name etc. So I pull up a zip code map and give her some cross streets in 77072. Still couldn't figure out what she wanted. Then wanted to know how far it was between Hobby Houston airport and Houston Intercontinental....then said her website didn't give hotel telephone numbers......my head is spinning! Do you think they test us to see if we break????

How Stupdid DO Think I AM?

Apparently everyone in the service industry must be drooling idiots. A woman calls up in a snit because she wants to use her reward points and the website will only let her use the credit card. She insists there is another department other than the one I work in, that in the past has allowed her to use them. I assure her there is no other department to book travel using points.

After verifying with the points redemption department, it appears she is not authorized to redeem any points on this account. I tell her she needs to have the main account holder call and authorize her to use them. She insists she has always used them and there is no way to get the basic card holder to call because he is deceased.

I tell her I'm very sorry, there is no way she can use those points. She then insist I give her the number and she will call. Again I stress she cannot change the authorizations, only the primary cardholder can.

"OK," she says, "I'll have him call then."

"Ma'am, I thought you said he was deceased?"

"Just give me the number."