How Stupdid DO Think I AM?

Apparently everyone in the service industry must be drooling idiots. A woman calls up in a snit because she wants to use her reward points and the website will only let her use the credit card. She insists there is another department other than the one I work in, that in the past has allowed her to use them. I assure her there is no other department to book travel using points.

After verifying with the points redemption department, it appears she is not authorized to redeem any points on this account. I tell her she needs to have the main account holder call and authorize her to use them. She insists she has always used them and there is no way to get the basic card holder to call because he is deceased.

I tell her I'm very sorry, there is no way she can use those points. She then insist I give her the number and she will call. Again I stress she cannot change the authorizations, only the primary cardholder can.

"OK," she says, "I'll have him call then."

"Ma'am, I thought you said he was deceased?"

"Just give me the number."