Can You Wait Just a Minute?

Why why why do people expect me to hold on the line while they set up a user ID, decide where they want to go, debate what day is the best to travel, how many people they should invite to go with them, call everyone they have ever known since first grade and then have me wait while they hunt down the credit card????

Is this a Joke?

I had a guy the other night that wanted me to GUARANTEE him that the rental car he picks up in Glasgow will get 60 miles to the gallon. I honestly had to try not to laugh! Then he got mad at me because I could not promise him that!
I wanted SO badly to tell him I did not personally engineer the car, but instead I just read him what the site says, xxx brand car OR SIMILAR, and read him the disclaimer.


He insists that our site has the avg mpg on the cars we rent, although I couldn't find that anywhere, for that airport nor for the car rental company. In my mind I'm thinking "Well Sir. I'd like to help you but my crystal ball is broken"



I honestly thought it was a joke!

OMG!!!

We set up the whole flight to book and the caller says "Oh, wait! Let me call my daughter and be sure the dates are OK. Then he and his wife proceed to argue for the next 5 minutes. Finally he gets back on the line and says, "OK, that's good. Let's go ahead and book it."

Just about the time I start back on the reservation he says. "Wait a minute! I need to call my sister to be sure she's OK with those dates."

Couldn't we have called all these people beforehand?

Then he asked me to call the hotel to answer a question he had. When I get back on the line with him he remembers something else he needed to ask the hotel, so I call again. By the third time I said, "OK sir. Let's get all the questions together so I can ask them all at once." I'll be darned if he couldn't think of anything else he needed to ask!

After all of that he says to the agent. "Can you send me to the special perks department? I want to book with them so I get special treatment."

SCREAM!!!

You're Fired!

A business traveler has missed his flight from Chicago to Frankfurt. It's the middle of the afternoon yet he can't find any flight numbers, airline info or departure times.  How on earth do you show up for an international flight, so late in the afternoon, with no information? On company business no less! Hopefully he has his passport.

I'm sure there is heavy drinking involved somehow from the previous night.

Someone is Responsible for This

A gentleman books a reservation on the website, flying out of Houston. He is at Bush Intercontinental Airport when he discovers he booked the reservation for Hobby airport, an hour away. He calls up and chews us out because we should have explained things better to him. Now he might miss his flight!

If you're spending that kind of money for a flight, shouldn't you pay more attention to what you're doing?

I Want to go.... SOMEWHERE

A guy calls in and wants to book a flight out of Houston and wants to go on the same flight as his friends..........has no idea which airport, no idea what flight or airline and a general idea of when it departs.........10:00 some thing . Ugh! another one of those days

Say Lovey, Would you Mind Getting That for Me??

No matter how inconvenient it is to get up out of your chair to fetch your credit card, we will not spend an hour calling different departments to see if we can get it for you. We can't. You must have the security code on the card or we cannot use the card. It's called a security code for that very reason. We can't get it for you. How secure would that be??

I'll Get You My Pretty... And Your Little Dog Too.

A man calls up wanting to book a flight and hotel to Monterrey California. It's a beautiful scenic area. He has specific flights and a specific hotel he wants to book.  

I get all the way through the reservation and give him the trip ID number. Reservation complete. Then he asks me how he goes about traveling with a very tiny poodle. Well, first you would need to contact the airlines to be sure they will permit pets and even if they do there are only so many allowed in the cabin. Then he drops the next bomb.
"Oh, I didn't notice whether or not the hotel accepts pets. I just figured I would book the reservation, cause you know, It's easier to ask forgiveness than permission.

Are you serious? Just because you have a reservation does not obligate the airline and especially the hotel to allow you to use their services. You could conceivably find yourself out the cost of the package you just booked. And guess what? We will not go to bat for you. If the airline doesn't allow pets or if you get to your hotel and they will not take pets, well, too bad.

Your little flash of defiance may cost you. Dearly.

Payment Plans

A customer calls us wanting to know if we have payment plans. Yes we do... it's called a credit card.  You charge the card the amount of the reservation and you can make minimal payments to the credit card company for the rest of your life!

We Can Only Do So Much

We are an online travel service. We can do flights, hotels and cars. We are not a full service travel agency. No matter how many times you ask me I still can only book flights, hotels and cars.

Customer: "But what if..."

Again.... Flights, hotels and cars. Keep it in mind.

Then there is the customer who complained about being on hold for a long time waiting for customer service. He hangs up and calls us back wanting to know if we can put him at the head of the line. Sure, we'll give you cuts.

This one is my topper for the day...
I need to stay near zip code 77072 in Houston...no other details available, no street address, no suburb name etc. So I pull up a zip code map and give her some cross streets in 77072. Still couldn't figure out what she wanted. Then wanted to know how far it was between Hobby Houston airport and Houston Intercontinental....then said her website didn't give hotel telephone numbers......my head is spinning! Do you think they test us to see if we break????

How Stupdid DO Think I AM?

Apparently everyone in the service industry must be drooling idiots. A woman calls up in a snit because she wants to use her reward points and the website will only let her use the credit card. She insists there is another department other than the one I work in, that in the past has allowed her to use them. I assure her there is no other department to book travel using points.

After verifying with the points redemption department, it appears she is not authorized to redeem any points on this account. I tell her she needs to have the main account holder call and authorize her to use them. She insists she has always used them and there is no way to get the basic card holder to call because he is deceased.

I tell her I'm very sorry, there is no way she can use those points. She then insist I give her the number and she will call. Again I stress she cannot change the authorizations, only the primary cardholder can.

"OK," she says, "I'll have him call then."

"Ma'am, I thought you said he was deceased?"

"Just give me the number."

I am an Island

OK... so this woman was all kinds of grumpy because yesterday hotels were available in the city she needed and today there are none. Gee, I wonder if it's because she needed the hotel during freshman orientation??? Hmmmmm

Apparently her child is the only one going to Virginia tech this year.

Airplane or Cruise Ship

A customer called us upset because she was trying to book a flight for her son. She had gotten to the part of the reservation where she was selecting the seating. All she was able to see on that screen was a picture of a cruise ship. What was she supposed to do here? Her son was flying, not going on a cruise.

I was baffled. I had never seen this happen before, where in place of seating there was only cabin assignments. I started to describe what it should look like... usually there are a row of seats, then an isle, then another row of seats.

She laughed a little nervously, "Oh, you're right, Those are seats! HaHa!, Well, I can never tell anyone about this!