Airplane or Cruise Ship

A customer called us upset because she was trying to book a flight for her son. She had gotten to the part of the reservation where she was selecting the seating. All she was able to see on that screen was a picture of a cruise ship. What was she supposed to do here? Her son was flying, not going on a cruise.

I was baffled. I had never seen this happen before, where in place of seating there was only cabin assignments. I started to describe what it should look like... usually there are a row of seats, then an isle, then another row of seats.

She laughed a little nervously, "Oh, you're right, Those are seats! HaHa!, Well, I can never tell anyone about this!