POOF!

We don't have magic wands. They are far too dangerous in the wrong hands. So subsequentially they will not let us have them. Because we are not allowed to have the magic wands we can't make the hotel you want appear out of nowhere with rooms available. Same thing with the flights. We can't make empty seats appear. But... If I ruled the world....

Wait... even if I ruled the world I wouldn't get that flight/hotel for you.

Just Drive....

I've made it all too clear how I feel about people who try and book travel while driving. Today I got a woman who when she found out the hotel she wanted was not available, asked me to list which ones were. Then wrote them all down as I listed them. Then she wanted to know how far her points would take her, so she needed to pull out her credit card and read it off to me. She mentioned that she was driving so bare with her but she wasn't going to book until she got home.


I even told her the approximate ratio of points and told her since she didn't have enough anyway to just be safe and wait till she got home. She still insisted on getting her card out, taking her eyes off the road and reading me the info so I could tell her exactly how far they would go. It's bad enough if she takes herself out but what about everyone else on the road?

Just Shoot Me

How is it possible to become a senior citizen without being able to follow simple instructions? I have the most befuddled couple ever, who can't seem to understand simple instructions. Each tiny step must be carefully explained or they just don't seem able to comply. Arrrgggghhh. So befuddled, so non comprehending, so very clueless.... I almost feel like I should set them up with a chaperon just so they aren't hopelessly lost in some airport somewhere, aimlessly wandering. They are reading each sentence of the policies and procedures , every word of the trip cancellation information while I wait on the line. All in a sloooooow southern drawl. I can't take any more.... They shoot horses, don't they?

No Room at the Inn

A woman standing in the lobby of a hotel claims she "spoke" to someone earlier about a reservation. She didn't get any confirmation nor did she stay long enough with the agent to book it. But there she was in the lobby and couldn't figure out why she didn't have a reservation. The second agent tried to book a reservation for her but she was having none of it. So... she didn't want to book a reservtion but was irate because there was no reservation.

I'd Like to Speak to Mr. John Walsh....

I'm very suspicious of a "parent" who doesn't know his own child's date of birth. I even asked him how he could not know it. He said " I have so many kids I can't keep track of them all". Hmmm. One way ticket, he doesn't know the birth date and the kid has a different last name and he's flying late at night....

Would You Like Some Cheese With That?

There is something very distasteful about an adult who whines. This customer whined about the hotel, then about the price of the car rental. He whined about the service fee for me to book the reservation. He whined about me not having all the information in his account. He figured I should just have the frequent flier number without him having to give it to me, and then whined because I didn't. Then he whined about me not having a place to put his guest number with Holiday Inn. What do you want to bet he lives alone?