Too Stupid to Book Travel

If you ask some of our customers, the agents as a whole and me in particular are just too dimwitted to ever be able to effectively help anyone who wants to travel. Case in point. Ms Snob wanted a specific hotel in New York. My search brought up nothing even close to the name she gave me. She insisted it came up on every other travel website. I know how to spell "Palace" and I know how to use the search feature of our website. If she wanted to book it with us then why did she search every single website but ours? And why did she need to call us anyway if she was so sure it was available? Maybe to prove without a doubt how superior she was to us low end service workers?

The Stages of Travel

This woman just won't accept the price increase. She's complaining she won't be able to go now, As if that's going to break my heart and I'll change the price.

There are 6 stages of acceptance with travel reservations... We're in step 2 "but it was there just before I called you". That is a shame but it is the nature of a live website, you know how the story goes.

Stage 3: The personal story of why the trip is necessary, yeah...it is funny when they act like you are pocketing the difference, infidelity ... marriage in jeopardy ... the whole soap opera.

Stage 4: anger, "but it was cheaper yesterday... "

Stage 5: tears and resignation... now willing to consider other dates or destinations