Too Stupid to Book Travel

If you ask some of our customers, the agents as a whole and me in particular are just too dimwitted to ever be able to effectively help anyone who wants to travel. Case in point. Ms Snob wanted a specific hotel in New York. My search brought up nothing even close to the name she gave me. She insisted it came up on every other travel website. I know how to spell "Palace" and I know how to use the search feature of our website. If she wanted to book it with us then why did she search every single website but ours? And why did she need to call us anyway if she was so sure it was available? Maybe to prove without a doubt how superior she was to us low end service workers?