Letter to a Customer

Dear Customer, I'm not sure what you think I can do for you. You called me with a specific hotel you wanted to book. It's a major brand, worldwide hotel chain. You were specific. You want a room with a view and you want a king size bed. We had 2 types of rooms available. They were a Deluxe King for $138 and a Deluxe King for $158. What is the difference between the rooms? Can't you call the hotel and ask them? You were rude. You were insistant. You wanted a room with a view. Seriously Sir. I can call and ask them. I will give them the info and you know what they will tell me? The difference is 20 bucks. The view is dependent on availability ON THE DAY YOU CHECK IN!! Just like I told you. Just because you want something does not mean you get it. Here's the deal. If it doesn't SAY it has a view, it DOESN'T. We are not going to give you a view just because you are obnoxious. I politely informed you that if it isn't listed as a room with a view it isn't. If the description of the room is too vague I can't get clarification. Yelling at me and demanding a supervisor won't get you anywhere. You mentioned you don't want to spend all that money to look out over the parking lot. I suggested you either consider a different hotel or if you didn't want to book a different hotel to book directly with the hotel. Your temper tantrum was not very adult of you. And you will not get a supervisor because at my house there are no supervisors. Sometimes Sir, you can't always get what you want. Sincerely, The Agent

Trash Digging

An agent tells me: I had a customer tell me: "I don't have my card. I think I tore it up. Do you think you could help me in getting the security code so I can use my points?" Another agent replies: "Sure, you can help him. Offer to dig in his trash to find the card!" I'm still laughing, that tickled my funnybone!

There is no helping here...

I had a customer call and tell me she needed help with the description for a hotel room she was looking at online. As I'm entering the information for the hotel I ask her what the description says that is unclear to her.

She proceeds to tell me the hotel has 2 queen beds, a balcony, terrace level with a hot tub and ocean view. Then she says, " So... What does that mean?"

What exactly is unclear about that description? Do you need to know the color scheme as well?

What Money Cannot Buy

An agent tells me...
I have a classic arguing couple on the phone, he is talking to me and she is interjecting in the background. We are looking at upscale hotels on an island in the Caribbean and he is not holding back and the prices are way up there. We are both on the website looking at the features and the pictures together.

"Does it have this, does it have that" she keeps asking.

"Yes, yes and yes" he says. But no matter what hotel we settle on it's always something. After a while he is getting impatient (with good reason). Every time this gentleman and I settle on a property she chimes in with "Maybe the food isn't that good", "maybe it's not safe". Something.

Finally, we are about to book and there she goes again... She didn't even finish her sentence this time and he just says "Sorry, I'll have to call you later" and just hung up!

Just goes to show that money does not buy happiness. This poor guy can afford many nights at these top properties and this crazy woman can't find any 4 or 5 star hotels she can get excited about going to!

BEWARE of the arguing couple. They come in many different forms, but usually hang up arguing rather than booking.

Amen to that.

Nothing Stupid About THIS!

This is cool....

An agent says:

A guy pulls up to the hotel, calls me and says book the hotel, within 2 minutes I ask him if I can charge the card (I can hear his car door slam) The confirmation comes up on my screen, and I click process. (I hear the front door of the hotel open). Process complete. He gives the hotel his last name and tells them he just booked the reservation then asked me for the confirmation number. The hotel says they already have the reservation so they won't need the confirmation number. How is THAT for real time!!!! I'm in Ohio and he was in Roseville California!

I'll Get Right on That

Customer: I booked a hotel with another company on a different website. Will you call the hotel and make arraignments for a shuttle to pick me up?

I Wanna go to.....

This is something we hear waaaaaay too often. It never fails to baffle me. A customer will call up and say something simililar to...

"I want a special discounted rate because I am an important card member. I don't know where I want to go but I want to travel between March and May. What can you do for me? I looked on the website but it's too much trouble to figure it all out"

Seriously??

I Don't Know Where We're Going... But We're on Our Way!!!

Customer: I want to go to Main.. in the middle of Main.. an airport in the middle of Main.. western Main..
Agent: ???? do you have a city..
Customer: No. Middle of Main, western Main..Let me ck my email.. oh it is a long one..
Agent: Portland is the best airport..
Customer: But there are no direct flights to where we are going.. where are we going? just a second I don't know .. I have to look at my email.
Agent: lets just say you are going to Portland.... Main
Customer: oh & I am military..Bethel Main.
Agent: Bethel Main..Sorry. No airports there.