Letter to a Customer

Dear Customer, I'm not sure what you think I can do for you. You called me with a specific hotel you wanted to book. It's a major brand, worldwide hotel chain. You were specific. You want a room with a view and you want a king size bed. We had 2 types of rooms available. They were a Deluxe King for $138 and a Deluxe King for $158. What is the difference between the rooms? Can't you call the hotel and ask them? You were rude. You were insistant. You wanted a room with a view. Seriously Sir. I can call and ask them. I will give them the info and you know what they will tell me? The difference is 20 bucks. The view is dependent on availability ON THE DAY YOU CHECK IN!! Just like I told you. Just because you want something does not mean you get it. Here's the deal. If it doesn't SAY it has a view, it DOESN'T. We are not going to give you a view just because you are obnoxious. I politely informed you that if it isn't listed as a room with a view it isn't. If the description of the room is too vague I can't get clarification. Yelling at me and demanding a supervisor won't get you anywhere. You mentioned you don't want to spend all that money to look out over the parking lot. I suggested you either consider a different hotel or if you didn't want to book a different hotel to book directly with the hotel. Your temper tantrum was not very adult of you. And you will not get a supervisor because at my house there are no supervisors. Sometimes Sir, you can't always get what you want. Sincerely, The Agent