This is something we hear waaaaaay too often. It never fails to baffle me. A customer will call up and say something simililar to...
"I want a special discounted rate because I am an important card member. I don't know where I want to go but I want to travel between March and May. What can you do for me? I looked on the website but it's too much trouble to figure it all out"
Seriously??
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