Duh

Many credit cards have reward programs. Most airlines have frequent flier programs. The points you accrue with the credit card companies are part of the reward program, so they belong to the credit card company. The frequent flier points you accrue by flying on a specific airline, so those points belong to the airline.

It's unbelievable to me how many people cannot differentiate between airline miles and reward points. They are not interchangeable. The whole point of offering rewards to customers is to reward you for using their card or reward you for choosing to fly on their airline. Why would you think you can pass them back and forth between airline and credit card?

Before you get all indignant because I won't help you use your airline points for credit card rewards, stop and think it through. It ain't gonna happen.

And I Want the Moon and Stars...

It is unbelievable to me that a customer will call us when the entire city is booked. First they start out desperate, wanting anything we can find for them. Then they start adding things that they want to have included in the room. Does that stuff really matter?? Do you want a room tonight or not?

Or the customers who because they have been with us for many years will ask us for a hotel room with all the amenities with a four star rating, in New York City for under $200. Are we to call the hotel and say "Mr Hotel because this is a long standing customer of ours can you give them a break?"

The Charges Will Stand...

Like most online travel services we have a charge to book a reservation with an agent. We can however waive the fee for a customer who is unable to book on the website or is having problems with the website. We won't waive it if you just don't want to do it yourself.

We get all kinds of reasons why someone cannot book themselves and why we should waive the fee for them. The most ridiculous reason to date was a woman who right away said we should waive the fee for her. The reason? Her sister had trouble on the website.... so we should waive the fee for her.