It is unbelievable to me that a customer will call us when the entire city is booked. First they start out desperate, wanting anything we can find for them. Then they start adding things that they want to have included in the room. Does that stuff really matter?? Do you want a room tonight or not?
Or the customers who because they have been with us for many years will ask us for a hotel room with all the amenities with a four star rating, in New York City for under $200. Are we to call the hotel and say "Mr Hotel because this is a long standing customer of ours can you give them a break?"
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