Like most online travel services we have a charge to book a reservation with an agent. We can however waive the fee for a customer who is unable to book on the website or is having problems with the website. We won't waive it if you just don't want to do it yourself.
We get all kinds of reasons why someone cannot book themselves and why we should waive the fee for them. The most ridiculous reason to date was a woman who right away said we should waive the fee for her. The reason? Her sister had trouble on the website.... so we should waive the fee for her.
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