We set up the whole flight to book and the caller says "Oh, wait! Let me call my daughter and be sure the dates are OK. Then he and his wife proceed to argue for the next 5 minutes. Finally he gets back on the line and says, "OK, that's good. Let's go ahead and book it."
Just about the time I start back on the reservation he says. "Wait a minute! I need to call my sister to be sure she's OK with those dates."
Couldn't we have called all these people beforehand?
Then he asked me to call the hotel to answer a question he had. When I get back on the line with him he remembers something else he needed to ask the hotel, so I call again. By the third time I said, "OK sir. Let's get all the questions together so I can ask them all at once." I'll be darned if he couldn't think of anything else he needed to ask!
After all of that he says to the agent. "Can you send me to the special perks department? I want to book with them so I get special treatment."
SCREAM!!!
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