A woman calls up and asks me, "If it says it's a non refundable room then what is the refund policy?"
"Ma'am, it means there are no refunds."
"But what if I have an emergency or something?"
"Sorry, but you would not get a refund. It is a non refundable room"
"Well, OK. Just one more question. Under room type it says 'poolview'. So what view would that be?"
Really, how can you answer that one......
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