I'm Rubber...

This customer I had was a liar. He says he is at the ticket counter and he wants his full refund before getting new tickets, and he has purchased the insurance. He says he wants his full refund from the insurance now so he can use the credit to rebook his flight. After advising him of the penalties if his reason for cancelling is not a covered reason, he says he is covered, he is sick and not re booking. He claims his covered reason is illness.

I get the insurance department on the line with us. Then he tells insurance agent he is sick. The agent tells him he will be sending a form for a doctor's note. But, he says no, he's not going to the doctor. The rep explains to him it is required. Suddenly it is his kids that have the "standard bug" and they are throwing up, so he is staying home but does not need to spend the money on a doctor. When rep says a doctor's report will be needed in the claim and he would be happy to file it, the customer says F U and your company and hung up...

I'm thinking- So let me get this straight you are at the ticket counter getting a new ticket, then you are sick and not going and then you are staying home because the kids are throwing up, BUT you are cancelling your trip but NOT taking kids to the doctor...OK then...

Then I looked even more closely at his reservation and it looks like somebody got to the airport LATE! By the time he even called his a$$ should have been in his seat. Looks like with that F bomb he dropped on the insurance rep and I at the end of the call it is a case of "I'm rubber you're glue" (remember that childhood saying), I mean, he acted like a child with his lying tantrum.