The holiday spirit is non existent for some people wanting to book travel. Apparently it's OK to call us and let loose all the frustrations you've endured throughout the season thus far.
One man berated me because AAA had a better rate on a hotel than we had. He demanded to know why we didn't have a comparable rate. I explained that we have comparable rates for rates that are available to the general public. AAA is not considered in that category. He yelled at me that everyone has Triple A.
Well, I don't....
Next, I got a man who wanted information. Every question he asked I answered. Every answer I gave him didn't suit him. finally in frustration, he hung up. Well, he called back. He went on to tell me all the things "the other agent " told him. Almost nothing was what I had said. He didn't realize I was "the other agent".
The woman called saying there was something wrong with the website because it wouldn't let her book the flight she wanted. After trying to book the reservation myself it was clear the flight was booked and there were no more seats left. Soooo, something wrong with the website? Ummm maybe not.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment