I had a customer who called and wanted to book a trip for four to Hawaii. I got a great price on it. But she was driving, which in itself is a dangerous thing to do, much less while trying to book a vacation package. I get all the way to the end of the reservation and she tells me she doesn't have her credit card with her.
"No problem," she said, "I'm only about 10 minutes or so from home. Can you hold the line til I get home?"
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