It amazes me how often someone will take forever to book a reservation and then whine and complain when the price changes. A customer had spoken to an agent yesterday, waited to book and then was flabbergasted that price went up $600. No problem, he still wants the vacation. I'm going along booking the trip and he tells me that he has a promotion code for $300. Great!
I review the information, going over the flight times and numbers and verifying the hotel and room style. I verify the price. (again)
I get to the passenger information and I'm filling in his name etc when he says to me "Wait, are you booking the reservation? I have a promotion code."
I tell him I can add the promotion code after I fill in the information and try to proceed. He tells me "but I need you to tell me what the bottom line price is first, after the promotion code".
Can you NOT just deduct 300 from the "bottom line" price I gave you 3 times before???
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