Quality, with a "Q"

I suspect our Quality Assurance department is up to something. It is simply not possible to have so many bizaar, irritating and down right rude customers so frequently. We have customers calling repeatedly asking for information on dozens of hotels, the same thing for multiple flights as well as having us jump through the same ridiculous hoops over and over.
On woman called at least 8 times and asked about no less than 10 hotels in Las Vegas before finally booking a reservation. Thing is she was asking about the same hotels! Someone else asked about a dozen different flight scenarios, over and over. Someone else was going through itinerarys so fast there was no way possible to keep up with the multiple mind changes.
Apparently the customers we have are not bad enough, so they need to import some to us.