It really annoys me when someone asks a question and when they don't get the answer they want act like you are either stupid or making up an answer or just out and out lying about it. We have as most travel sites do, a low rate guarantee. The thing is you have to have already booked your reservation. Then at our discretion we will either let you cancel the reservation you made with us without penalty and rebook with the other company with the lower rate or we will pay you the difference in the rate.
Well guess what? Most of the time they will just let you cancel without penalty. It's cheaper than actually issuing you a check for the difference in price. That's what I tried to explain to my customer today. She told me she didn't WANT to cancel and I must be mistaken because it clearly states on the website we have a low rate guarantee. And she wanted to know why I thought it was a better idea to cancel?
Hmmm. I don't know I guess. Read the fine print.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment