Very Funny...

People get really possessive with the member rewards points they earn. Therefore there are restrictions about who can use them. If you are not authorized to spend the points you can't access them. You can spend money to rack up the points but unless you are authorized you cannot touch them. Simple enough concept, right? You would not believe the flack I get from people who have a secondary card who want to use the points who are not authorized to use them. I can book a reservation and charge the card but I cannot use the points to cover the cost.

One guy was livid that I would not let him use someone else points. He started to become belligerent and very insulting. I did my best to try and sooth his ruffled feathers and continued on with the reservation. As I got further into the reservation he got more and more agitated until he was becoming quite rude.

Part of the process of booking a reservation is asking for the billing address. So I ask for the address. He mumbles out something like Mumphlelump Street, so I ask him to spell it. Mumphlelump Street he said. So do you need me to spell "street" for you?

Wise guy.