Lady calls me - she said that she had been disconnected 4 times and thinks it might have been a problem with her phone. It only took me 5 minutes to figure out that she was being disconnected on purpose.
After 5,275 questions - each after we had made it all the way through to the end of the booking. So, I had to undo all the passenger information - just so I could go back and look up the answers WHILE she complained that it was taking so long!
Trust me - it was not her phone that was disconnecting her - agents were dropping likes flies and falling on their hang up buttons!
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