London Hotel

A customer was asking about a specific hotel in London. First he wanted to know how far away from the Paddington Station this particular hotel was. It offered a complimentary breakfast and he want to know what kind of breakfast that was. Then he needed to know if they had computers he could use for free in the business center. It also had a fitness center on site and he wanted to know what kind of equipment they had.
So I call the hotel in London and spend 15 minutes asking questions of the hotel clerk plus asking any possible questions the customer could ask, and getting those answered while I was on the phone. Then he quizzed me from every possible angle what the hotel cancellation policy was, asking over and over again the same questions, just worded slightly differently.
Next he wanted point conversion with his reward points. He even asked me to look up what day his billing cycle ended. Then he asked when his reward points would be available to use, how could he purchase more points and could I change the ratio of points. All of this while talking to me like I'm a slow 5 year old.
An hour and a half later and he tells me he wants to discuss it with his wife and will get back to me. By the time he gets through discussing it with his wife they should be ready to book by 2015.