I got a call from a customer who right off the bat was itching for a fight. He had tried to book a reservation and his card would not go through. Acording to him he had contacted the credit card companyt and there was no problem with the card. Before I could even offer to help he goes into a tirade and insults me. I thank him for calling and end the call. Done, right? Well not exactly...
He calls again and gets a different agent, probably one of many. Here's what she said:
"The first thing he said to me was he was transferred to customer service and was on hold for 39 minutes and he wants that agent fired and wanted a manager so he could make that happen. lol.... I had a chuckle over that one. Then he said all us B____ should be fired. I said to myself, "Off to India for you... enjoy."
Another agent got him and said: I told him, "let me transfer you to customer service since there are complications and I don't want to waste your time", so I transfered him.
Poor sad little man.
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