A caller calls up and wants to know if the agent has been to the South of France. He is wanting to book a hotel, so he wants a personal recommendation. OK, well, first of all with the income we have as agents there is no way we can afford to go to France. The south of France? Just a fantasy. The agent, ever polite person that he is, says no, he has not been there but he is familiar with the area and he would be happy to help him find a great hotel to stay in. To which the customer says "Well, I used to live there so I need someone who is a little more than "familiar" with the area".
So why are you not "familiar" with the area? Were you in a coma while you lived there?
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