I guess the newest thing in call centers is to train the agents to have American accents. I guess so many people have fussed about calls to foreign countries that they have attempted to disguise that fact that the calls are going overseas.
One agent recently got a call from someone who right away wanted to know where he was from and seemed to want to "test" him to see if he really was in the USA.
The agent told him he was in Greensboro, North Carolina to which the customer replied "Oh, I have relatives in Columbia, North Carolina!" The agent replied, "I've never been there, but I have been to the BMW plant in Columbia SOUTH Carolina." That seemed to win him over.
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