Who is This??

A woman calls up in a snit. She says she is late and cannot board the plane. The agent tries to find her information but nothing comes up. The woman starts to yell at her, telling her she is stupid, says she booked it through our company and cannot believe we can't find her information. Problem is, she mentioned the name of the wrong company! The agent lets her know who she actually dialed. The woman stops yelling, there is a long pause, and she quickly hangs up. Gotta love the customers.