Oh My...

The customer has frequent flier miles she would like to use for a flight. She also has reward points with her credit card. Therefore she wants to book two separate reservations so she can take advantage of both options. I stress to her over and over the pitfalls of that idea, she may not be able to get the same flight for both reservations if done separately, she may not be able to get seats next to each other, the price may change, any number of scenarios. She has me look up the flights and apparently she is dyslexic because she transposed the flight numbers. So again I stress the pitfalls of her idea and try to convince her to book both flights with me. She doesn't want to do that, but she is insisting she needs the seats together. Again, I tell her that may not be possible. Then she tells me it has to be that way because she is booking the reservation for her and her 4 year old!!!