It's Too Late, Baby

A woman called up and complained about being transferred eight times in the past hour. She had spoken to a specific agent yesterday, received a quote on a trip and wanted that agent and that price, again. After probing questions I realized why she had been transferred multiple times. The rate was TRIPLE what it was yesterday. She was indignant and wanted me to pull up the information again, same as the other EIGHT agents, who by the way all had the exact same price. Can you say obsessive/compulsive? Shoulda booked it YESTERDAY!!!