Another Perspective

If you are calling into the call center because you can't figure out how to book a reservation on the website it's probably not a good idea to complain about getting a call center in India. You will not get any sympathy from me.

I hear all too often "Oh, thank goodness you're in America."

Just FYI.... every single person who works in a call center in India, without exception, has an advanced degree. Every single one of them is bilingual and spend many, many months in voice training. In fact, many of them speak multiple languages. Could that be why they have an accent?

So.... you call me, and lament you can't figure out the website but yet, when you get someone who is obviously way smarter than you, who is unfailingly polite and offering to help you, you want to complain because they live somewhere else. You really are too stupid to travel.