I Can Perform Miracles

An agent tells me:

A woman calls, obviously from the road, around 6pm. She says she needs a hotel in Orlando near Disney World TONIGHT and for the next 4 nights. She has a specific hotel she wants. Great, I'll give it a shot... We get through the locating the hotel phase and surprise, sold out. I spend 10 minutes offering alternatives and she becomes more and more irate telling me she "just" talked to them and they have rooms available.

I explain that sometimes they don't allow us to book after a certain level of capacity, but I avoid asking her WHY she didn't book with them directly (I want the sale obviously). So after 10-15 minutes of finding alternatives I find one located on the property of Sea World that has a great rate for Florida residents, which she is.

I get to the point of asking for her credit card information and she drops the bomb on me...."I left it at home... but I can give you my Social Security number and you can look it up, right?"... No. I ask her if she is near home so she can get it. Of course she is not. In fact she is 30 minutes from Orlando and she's been driving for 4 hours and she is just NOW deciding she should figure out where she will be staying!

I finally get her to agree to an alternate credit card and she starts yelling at me about how she has 2 small children sleeping in the back and how dangerous it is to be talking on the phone at night and having to dig through her purse for a card. I offer to wait while she finds a safe place to pull over, which doesn't go over well.

Needless to say the card doesn't have enough limit on it, so it would not go through. She ends up less than impressed with my abilities to perform miracles